Comments on: The Lost Art of Customer Service http://www.gooddogcreative.com/the-lost-art-of-customer-service/ Thu, 01 Sep 2011 08:56:30 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Eric http://www.gooddogcreative.com/the-lost-art-of-customer-service/comment-page-1/#comment-112 Eric Wed, 13 Jan 2010 14:46:17 +0000 http://www.gooddogcreative.com/?p=674#comment-112 Thanks for the comment, Jamie, and that's a good a question, which did come first? I think they go hand in hand. There has always been some bad customer service and there has always been some bad customers. I don't know that one could have created the other but they are definitely two forces that often times come together to create a perfect storm of rottenness. Thanks for the comment, Jamie, and that’s a good a question, which did come first? I think they go hand in hand. There has always been some bad customer service and there has always been some bad customers. I don’t know that one could have created the other but they are definitely two forces that often times come together to create a perfect storm of rottenness.

]]> By: Jamie Schubert http://www.gooddogcreative.com/the-lost-art-of-customer-service/comment-page-1/#comment-110 Jamie Schubert Wed, 13 Jan 2010 00:36:01 +0000 http://www.gooddogcreative.com/?p=674#comment-110 Working for a huge company in the service industry, I'm proud to say that customer service is STILL not only important (I annually commit to customer service-oriented training and certification), but included in the corporate values: * Dedication to every client's success * Innovation that matters, for our company and for the world * Trust and personal responsibility in all relationships Maybe because I've "drank the Kool-Aid" and I'm held to such a high customer service expectation, I'm overly-critical. But is it wrong to expect others to show common-courtesy? Is it too much to expect (at the very least) a "thank-you" or a sign of appreciation that my business is in part contributing to someone else's paycheck? Conversely, is it too much to expect a customer to be courteous? I was told by a waitress at lunch today that I was the only one ALL DAY to thank her or use her name. What does that say about customers, in general? So which is the chicken, and which is the egg? Did poor customer service lead to poor customers, or vice versa? Working for a huge company in the service industry, I’m proud to say that customer service is STILL not only important (I annually commit to customer service-oriented training and certification), but included in the corporate values:
* Dedication to every client’s success
* Innovation that matters, for our company and for the world
* Trust and personal responsibility in all relationships

Maybe because I’ve “drank the Kool-Aid” and I’m held to such a high customer service expectation, I’m overly-critical. But is it wrong to expect others to show common-courtesy? Is it too much to expect (at the very least) a “thank-you” or a sign of appreciation that my business is in part contributing to someone else’s paycheck?

Conversely, is it too much to expect a customer to be courteous? I was told by a waitress at lunch today that I was the only one ALL DAY to thank her or use her name. What does that say about customers, in general?

So which is the chicken, and which is the egg? Did poor customer service lead to poor customers, or vice versa?

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